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Shipping & Returns

  1. Postage Options

  2. Returns 


  1. Postage Options



    Our Cufflinks are posted worldwide from the UK.  For domestic orders we use Royal Mail standard post although we do offer special delivery options that can be confirmed during the checkout process.

    For International orders we use relevant companies from the country in question, clients are liable for any local import duties on orders.  Customers will need to consult with their local customs office on any possible charges.

    Orders can be tracked on line at any time simply sign in and follow the link in your account options to view the status of any current or past orders.  Emails are sent to your confirmed email address confirming pending, processing and final delivery of goods.


    UK - Domestic Delivery

    First Class   1 to 5 business days - no tracking  Fixed Price at £2.95
    Special Delivery   Next Day Delivery - signature required Start From: 7.08
    Post Service   Monday - Friday upto 2PM   


    Foreign Delivery

    Airmail Europe 3 to 5 days Starting at £4.00
      Rest of the World 5 to 7 days Starting at £6.63
    Airsure Europe 2 to 4 days Starting at £9.50
      Rest of World 4 to 6 days Starting at £10.13
    International Signed For Europe 3 to 5 days, signature required Starting at £8.65
      Rest of World 5 to 7 days, signature required Starting at £9.28


    Delivery times are based upon Royal Mail estimates and guidelines


    The majority of stock is held and will be posted promptly but should we have a delay or problem we will confirm this to you via email and possibly via phone should we receive no response.

    Goods will be sent to the delivery address given by you in your order and stated in the Order Confirmation. Please note that your goods may be sent to you in instalments should an item(s) be on back order. You may cancel your entire order with us if subsequent instalments forming part of your order are not delivered by us.

     



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  2. Returns 


    Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to items personalised or made to your specification.  This also includes expedited post costs such as Special Delivery & International Post costs. 

    To cancel, you can email us or write to us or within 14 working days upon receipt of your item(s), quoting your order number. You must take reasonable care of the item(s) and must not use them.

    UNWANTED GOODS

    Item(s) must be returned with a returns number that will be confirmed from our office once a return(s) is requested.  We encourage all items returned from clients to be sent recorded, as we can accept no liability for lost items in the post.  Customers are liable for the postage cost of any return(s).  Upon receipt and approval APS Cufflinks will issue a refund to your card for the item and confirmation sent via email.  Please allow five working days for the credit to be received.  For unwanted items sent for refund we are unable to refund return post costs and original post costs to cover a restocking fee.

    FAULTY GOODS

    In the very rare instance an item is received faulty please contact our office prior to any return.  We have an excellent reputation for our collection and service but do recognise that any man made item can occasionally fail.  Once the fault is identified we can arrange a new replacement or supply a Freepost Returns label to resolve the problem.  Please note we are unable to offer any warranty on batteries for the working watch cufflinks.

    Should you have any queries, please contact us, or telephone 01379 741 726 for support.



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